Returns Policy
What do I do if I have a Domestic Return?
Click here to start a Domestic Return or return a gift for store credit: START A RETURN (U.S.)
Domestic returns must be requested within 30 days of your order date for a refund or store credit.
Please keep your tracking number easily accessible as you wait for your package to ship back.
What do I do if I have an International Return?
A: Click here to start an International Return: START A RETURN (INTERNATIONAL)
International returns must be requested within 45 days of your order date for a refund or store credit. Shipping and any reverse duties for international returns are the responsibility of the customer.
Please keep your tracking number easily accessible as you wait for your package to ship back.
Are shipping fees refundable?
Outbound shipping fees from the original order are not refundable.
What are your Return Guidelines?
Domestic returns must be requested within 30 days of order date, International returns must be requested within 45 days of order date.
Products must be returned in their original condition. Please include the original order packing slip in your return package. Returns of multiple orders should not be combined and will result in processing delays (additional 8 business days from the first refund issued). If your order was purchased using a gift card, you will only be refunded directly back to the gift card. If your purchase was made due to any giveaway promotion, you will be eligible for an exchange or store credit only.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Please keep your tracking number easily accessible as you wait for your package to ship back.
During promotions throughout the year product will only be eligible for exchange or store credit, not refunds.
Can I return an item if I have an APO/FPO address?
We cannot currently create return labels for APO/FPO addresses, as they require customs information for shipping.
Frequently Asked Questions
How do I track my package?
Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited!
How long will it take to receive my order?
Orders usually go out within 1-3 business days.
Economy (ground) averages 4-8 days for delivery. We cannot guarantee when it will arrive as it is out of our hands once it leaves our warehouse.
Pre-orders, pre-sales, or other items that are noted on the listing may take longer to ship out.
Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.
How do I use a discount code?
During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply". Remember, you can only use one discount code at a time!
How do I use my gift card or store credit?
On the second step of checkout, you will place the code in the Gift Card box and click "Apply."
Can I use more than one discount code on an order?
Our system will only allow one discount code to be used on an order.
How do I edit my cart?
Click on the cart icon at the top right-hand corner of the page. This will bring up a sidebar with the contents of your cart. Click "edit" and make your adjustments. Please note: sometimes on an iPhone or iPad, you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!
Who pays for the duty fees and/or taxes on international shipments?
Great question! The customer will be responsible for any duty fees and/or taxes that may be due upon receiving a package in a country other than the USA.
Can I change my order?
Sorry–we are unable to make changes to an order once it is placed. However, we are happy to cancel an order if it has not been shipped yet, and fulfill the new order that you place with your changes.
What countries are available to have orders shipped to?
International shipping is available, please see list below. The rates are calculated based on weight and destination. Taxes and duty fees are the responsibility of the customer.
United States
Canada
Europe
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland
United Kingdom
British Forces, England, Northern Ireland, Scotland Wales
Oceania
Australia, New Zealand
We do not ship to the following countries:
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo-Brazzaville, Congo-Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Krygyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, Macedonia, Madagascar, Malaysia, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Phillippines, Pitcairn Islands, Qatar, Réunion, Romania, Russia, Rwanda, Saint Martin, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe